MAS Replies
There are some issues with the internet connection back at school so here I am typing away on a cybercafe computer in Sibu. I am also unsure if I will be able to put up future posts. I have so much to share but so little bandwidth! Any tycoons reading this? Care to sponsor me a satellite? After 2 working days, MAS sent me this reply which I think is deeply disappointing. Have a read... ~~~~ Dear Mr. Yong, Thank you for your email of 15 March 2009 regarding your experience with our services. Malaysia Airlines' vision is to be The World's Five Star Value Carrier i.e. providing top-quality products and services at the most affordable prices. We are committed to achieve this with absolutely no compromise to safety or quality. Unfortunately, we are concern to note that you had an unpleasant encounter with our check-in staff. Your dissatisfaction over this matter is understandable and we agree that customers should not be subjected to such service. We have conveyed your comments to t...