MAS Replies

-
There are some issues with the internet connection back at school so here I am typing away on a cybercafe computer in Sibu.
I am also unsure if I will be able to put up future posts.
I have so much to share but so little bandwidth!
Any tycoons reading this?
Care to sponsor me a satellite?

After 2 working days, MAS sent me this reply which I think is deeply disappointing.
Have a read...
~~~~


Dear Mr. Yong,

Thank you for your email of 15 March 2009 regarding your experience with our services.

Malaysia Airlines' vision is to be The World's Five Star Value Carrier i.e. providing top-quality products and services at the most affordable prices. We are committed to achieve this with absolutely no compromise to safety or quality.

Unfortunately, we are concern to note that you had an unpleasant encounter with our check-in staff. Your dissatisfaction over this matter is understandable and we agree that customers should not be subjected to such service. We have conveyed your comments to the station head for his improvement and immediate corrective action.

On a brighter note, we are glad that another staff assisted to check your booking and then issue you the boarding pass. We do apologise that you didn’t receive the SMS that was sent to you regarding the flight cancellation.

Mr. Yong, we thank you for taking the time to share your experience with us. We truly value feedback such as yours as it helps us review and maintain the quality service that our customers have begun to expect.

We hope this experience will not deter you from flying Malaysia Airlines as we always look forward to your continued patronage.
~~~
Why did I say that this reply was deeply disappointing?
- the matter was not resolved. What actions are they going to take? Is the station head even going to take action?
- there is no reassurance that such an offence would not be repeated at another station. What is MAS doing to improve ground staff etiquette?
- are there going to be repeat instances where ppl are only informed through SMS? why dont they try to e-mail or (even better) maybe a phone call as well?

I am deeply disappointed by this reply.
There are also a few spelling & grammar mistakes. See if you can find all of them.

Let me end by saying...
Beggars cant be choosers.
All are losers in a monopoly.

Popular posts from this blog

What To Do When Your Unifi Service Suddenly Drops

-
Image
After finally putting my kid to sleep, I was about to settle into the couch with my wife & stream a movie, when my Unifi fiber optic internet connection suddenly dropped. When it didn't come back after 1 hour, I realized that I had to do something. Considering that I pay my bills promptly every month, it must be a technical issue. Here's what I did to fix the problem. It look me less than 20 minutes. 1. First, I checked my modem (the white machine). I checked the lights on the modem. When the modem is functioning properly, lights will be on for POWER, PON, LAN1 & TEL1. If the red light for LOS lights up, call 100 to resolve the issue. Also, I made sure that all the wire connections were tight. 2. Next, I checked my router (the black machine). Again, I checked the lights. When the router is functioning properly, lights will be on for POWER, GLOBE, WIFI, LAN1. My POWER light was blinking, so that means that there was no internet connection. Again, I made sure th
Open Full Post »

Understanding The New SPM (2021) English 1119 Paper Format

-
Image
This outline & those of other SPM language papers were made publicly available on the Lembaga Peperiksaan Malaysia (LPM) website . I'm sure you've seen the above being circulated on the internet. But, what does it mean? How does this paper compare to the current SPM paper for English? Do we have to change our testing practices in Form 4? At this moment, information is sparse despite great public interest. As the head of the English panel at my school, my Form 4 colleagues will come to me for what to do & parents will ask me what this is about. Until we have very specific instructions from the ministry, this is what I will be telling my colleagues & parents based on the limited amount of information available to me from my intimate experience with the current SPM paper & second-hand information about the PT3 English paper. Let me know if I got anything wrong or if you have more detailed information.
Open Full Post »

How To Fix Logitech Options Not Loading

-
Image
I use a Logitech K380 bluetooth keyboard at home & love it to bits. Very quiet & the tactile response is just perfect. Also, it's super small so easy to put away when I need to pile exam papers on my desk. Still, there's one small problem though... It is a compact keyboard so the multimedia buttons double as function keys. I use the function keys A LOT & it's really cumbersome for me to have to hold the "fn" button every time I want to use them. I.e., try pressing alt+fn+f4 with one hand. Thankfully, with the Logitech Options software, I can default to the function keys. A few months ago, I was chagrined to learn that my keyboard had spontaneously returned to factory settings. "No problem", I thought. "I'll just change the settings in Logitech Options." Only to find that the app wouldn't load on my Windows 10 machine, resulting in the blank window you see screen-captured above. "Let me try reinstalling." Uni
Open Full Post »

A Review of Mosquito Coils In The Market

-
Image
Mosquito coils = The first line of defence against savage jungle mosquitoes. Remember when there was completely no electricity at my school ? It happened during the dry season so the nights were really really warm & hard to sleep with the windows closed. Why close the windows you ask? Because if you don't close the windows, the savages from the jungle will climb in & suck your blood! Literally! I'm talking about swarms of mosquitoes gang-banging your skin & leaving you with clusters of chickenpox-like bumps on your skin in the morning! These guys even bite through clothing!! The itchiness that ensues will practically ensure that you never have a good night sleep. In order to keep those monsters at bay, I had to go really low-tech. I eventually experimented with mosquito coils. There are so many in the market & I thought that all of them worked the same since they had the same basic ingredients. I was wrong. They had different effects on the mosquitoes &am
Open Full Post »

Exotic Fruit: Buah Isu

-
Image
I've been teaching in the Iban motherland for more than 1 year now & I have tasted many exotic fruits exclusively available only within these quiet secluded timber forests. Now, don't you smirk at me! You perverted baskets I call friends are thinking about a different 'fruit'! There are no innuendos here. The exotic fruits that I'm talking about are REAL fruits. First, let me introduce you to the cousin of the king of fruits... Buah Isu Buah Isu resembles it's cousin, the Durian , but I was told that it is NOT in the Durian family. The spikes are longer & they are sharper. They are also very much smaller than the Durians. It's about the size of a man's palm. It has a pleasantly sweet fragrance which is not pungent like the Durian's. Because of it's size, it is easily opened with a cleaver. After opening my first Isu, I couldn't help but bounce off the walls in gay laughter. It was all too amusing to me! I though
Open Full Post »